Each contact with our service whether a provider, client,
volunteer or enquirer can expect to receive courtesy and respect in all dealings with us
We want you to feel confident in using our services, that our experience is reflected in up-to-date front line practice in key specific areas such as Mental Capacity Assessments, Best Interest Assessments, Children and Families Assessments in addition to our knowledge in deafness.
We believe language should be accessible for all and can meet the needs of each individual’s communication and learning style – we avoid a one-size fits all
We want you to feel able to contact us with queries you may have and feedback to enable us to develop and flourish
We want to demonstrate to you the richness and value of the Deaf Community, Deaf Culture and Way of Live
We believe in the value of equality and diversity and support and promote anti-discriminatory values – see our mission statement that supports this (link)
We stake our reputation on the excellent of our work and our knowledge
We are eager to promote, empower and share knowledge in order to enshire the democracy and value of the Equality Law and Human Rightrs Act.
We believe every disabled child and children matter and believe in the importance of accessible services with deaf adults and families in mind.
We believe our accreditors and assessors are by the Deaf Community or by organisaitions speclaist in deafness ranging from knowledge to sign language production and reception.
All our Social Workers are qualified which means our service providers get expert knowledge and supervision from us to support deaf people, families and deaf children in the community with public bodies and organisaitons respectively
We know that British Sign Language has regional dialects and trans-generational signs hence our team’s adaptability in communication and language skills
Your query will be responded to within 24 hours Monday-Friday. If you are an existing client you will have direct access to your allocated worker or Director outside office hours
All telephone calls will be answered promptly between 9.30am - 4.00 pm however sending an email will likely guarantee a quicker response outside these hours.
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